Frequently Asked Questions
Everything you need to know about your BHB beauty experience.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
What is BHB DISTRIBUTORS' return policy?
We offer a 30-day return policy on most unopened and unused beauty products. Due to hygiene reasons, certain items like opened cosmetics or skincare cannot be returned.
Are your products 100% authentic?
Yes, as authorized distributors, we source all our products directly from the brands or their official representatives to guarantee 100% authenticity and quality.
Do you offer wholesale pricing for salons and professionals?
Absolutely. If you are a licensed professional or business owner, please contact our sales team via the 'Wholesale' link to set up a professional account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to monitor your package's progress.